AHAA

YHN Customer Service – Order Entry

US-Somerset
7 days ago
Job ID
2017-4485
Company
YHN Customer Service – Order Entry

Overview

Provides accurate and timely solutions for customer inquiries in a timely and professional manner at all times.  Responsible for overseeing the satisfaction of customers as it pertains to all operations functions of company. Process hearing aid orders accurately and in a timely manner.

Responsibilities

  • Research and resolve customer problems and issues
  • Maintain daily call log
  • Maintain task list for assigned duties and follow up action items
  • Complete, process and maintain all applicable paperwork and system records
  • Take orders from providers over the phone and electronically and accurately enter them into the order entry system.
  • Submit orders to manufacturers to be fulfilled.
  • Track orders via the electronic manufacturer invoice file to verify accuracy and confirm shipment.
  • Contact manufacturers via email or phone to determine why orders have not shipped.
  • Complete daily order entry reporting.
  • Performs other office duties as assigned by the Director of Customer Management

Qualifications

Education:  High school diploma or GED; Associates Degree (two year college or technical school) preferred

Experience: 1-2 years of customer service experience; prior data entry experience

Skills

Knowledge of Microsoft Office products

Strong telephone presentation and written communication skills.

Commitment to high ethical and professional standards of conduct.

Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment.

Ability to self-motivate

Detail oriented with superb organizational skills

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