AHAA

  • Front Office Professional

    Location US-NJ-Lawrenceville
    Posted Date 3 days ago(4/16/2018 9:43 AM)
    Job ID
    2018-4749
    Experience (Years)
    2
    Company
    Front Office Professional
    Category
    Administrative/Clerical - Front Office Person
  • Overview

    A private Hearing Healthcare practice in Lawrenceville, NJ is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals.

    Responsibilities

    Essential Duties and Responsibilities:

    • Handle patient calls and effectively manage schedule
    • Contact patients to confirm appointments.
    • Track and report daily scheduling metrics. 
    • Effectively handle telephone inquiries.
    • Greet patients immediately upon their arrival and provide excellent customer service. Help with patient testing as needed.
    • Maintain patient records in billing/scheduling system and in hard copy.
    • Type correspondence for professionals.
    • Provide back-up billing support.
    • Will be taught how to clean and do minor repair of hearing aids

    Additional Requirements

    • Obtain and enter patient demographic information into EMR systems
    • General clerical duties include but not limited to; scanning charts in EMR system, follow up calls to patients, use of email, phone, computers, and Microsoft Office documents
    • Schedule any necessary follow up appointments into ENT and Audiology EMR
    • Effectively handle multiple incoming telephone lines with ability to answer general questions and schedule appointments for Audiologist
    • Assist audiologist with clerical work and other tasks as necessary upon request

    Qualifications

    Position Qualifications:

    • High School Diploma required, Associates degree preferred
    • 2 years front office experience
    •  Must be computer literate in all Microsoft Office programs.
    • Must be able to work well independently and be detailed-oriented and organized.

     

    The Ideal Candidate Will Also Possess:

    • Excellent people and customer service skills
    • Ability to handle heavy phone work and provide top-notch service.
    • Strong organizational skills.
    • Excellent communication skills.
    • Prior medical/healthcare office experience a plus!
    • Independent worker, thinks on their feet.
    • Perform infection control duties within the clinic service areas
    • Participate in continuing education events and other training programs to enhance knowledge and ability to perform job responsibilities
    • Contribute to an ENT-Audiology staff team for joint office productivity goals

    Skills

    • MS Office (Word, Excel, Outlook)
    • Organized
    • Detail Oriented
    • Strong Phone Skills
    • Excellent oral and written communication stills
    • Familiarity with basic medical terminology
    • Ability to establish and maintain a professional rapport with patients and co-workers

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