• Assistant Account Manager – Hospital

    Location US-IL-DeKalb
    Posted Date 3 days ago(7/16/2018 3:53 PM)
    Job ID
    Experience (Years)
    Assistant Account Manager – Hospital
    Sales - Sales Admin
  • Overview


    Assistant Account Managers for the Hospital Division are responsible for successfully coordinating and completing the administrative and portfolio support duties for the Account Manager of the Hospital Division. Assistant Account Managers for the Hospital Division will provide quality internal and external customer service to colleagues and hospital clients by maintaining relationships, managing expectations, and communicating clearly, promptly, and professionally.



        • Conduct onboarding calls for new Associates
        • Facilitate weekly tele-training calls (FOP, TM, and PDR)
        • Facilitate monthly owner group calls (review progress toward AEN commitments)
        • Maintain customer plans
          • Communicate plans and plan updates to Associates
        • Finalize MBA pre-work (or upon request)
          • Collect financial information for P&L Analysis and complete spreadsheet
          • Collect outstanding information for BAI
          • Create territory analysis using MapPoint software
        • Attend/co-facilitate owner meetings and sales EDPs
        • Facilitate FOP and TM EDPs
        • Collect daily/weekly tracking from practice staff
        • Analyze and report trends from tracking
        • Assist with hearing aid pricing analysis and create hearing aid pricing grids
        • Conduct secret shopper calls
        • Onboard new practice staff (FOPs, TMs, and Providers)
          • On-site and/or via telephone
        • Provide coverage for scheduled AM phone calls when necessary
        • Accompany AM on (or conduct) site visits and/or recruiting meetings when necessary
          • Observe practice staff to identify training opportunities
          • Deliver training
        • Act as primary point of contact for select accounts within AM portfolio (30/140)
        • Fulfill other AM requests, as needed

        Assistant Account Manager Portfolio Management: (made up of low-volume, low-maintenance, and/or unengaged Associates)

        • Perform portfolio management duties as directed by Account Manager of the Hospital Division

        Reporting and Communication:

        • Attend AM Weekly 1x1
        • Weekly 1x1 with AM
        • Constant daily communication with AM
        • Maintain Action Item list for duties assigned by AM
        • Document all customer interactions in CRM (detailed notes)
        • Submit expenses no later than 7 days after the week of travel using the approved expense reporting system
        • May perform miscellaneous tasks/projects as directed by Manager




    • Bachelor’s Degree in Business Administration or related field
    • 3 years’ professional experience is preferred, preferably in account management
    • Ability to use standard Microsoft Office software as well as AHAA software such as CRM (Customer Relationship Management)
    • Valid Driver’s License and reliable transportation


    • Strong written, oral, and interpersonal skills
    • Attention to detail and problem-solving abilities
    • Advanced time management and organizational skills
    • Positive work ethic and team player
    • Strong data collection skills


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